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Before and After

Before you buy

  • Decide in advance exactly what you want and what you can afford.
  • Don’t buy on impulse or under pressure. Do your research
  • Analyze what you need and what product or service features are important to you
  • Review product test results and other information from consumer experts.
  • Get advice and price quotes from several sellers. Compare stores - this way you can get a feel of the market and calmly decide on how much you want to pay.
  • Check for any extra charges, such as delivery fees, installation and service costs.
  • Read and understand any contract or legal document you are asked to sign. Make sure there are no blank spaces. Insist that any extras you are promised orally be put in writing.
  • Ask the sales persons to explain the store’s return or exchange policy.
  • Resist sales pressure. If you have done your research properly, you will be less influenced by a sales pitch.
  • Take your time when shopping. You can always go home and think about it first before making a major purchase.

After You Buy
What you do after you buy can be as important as what you do before you buy. These steps will help you avoid as well as deal with any problems that might pop up.

  • Save all papers that you get with your purchase. Keep all contracts, sales receipts, manuals and warranty documents.
  • Ensure that the Warranty card is stamped with the seal of the Service provider, date of purchase, term of warranty period. Any card without these details render the warranty null and void.
  • Read and follow product and service instructions. The way you use or take care of a product might affect your warranty rights.
 
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